Clutter Folder

  • What is the "Clutter" Folder? 

    Clutter helps filter your low-priority email—saving time for your most important messages. The email server learns what you ignore and what you don't. As new email comes in, Clutter takes messages you're most likely to ignore and puts them into the “Clutter” folder. Now you can quickly scan the folder and move any messages that shouldn't be there back to the inbox. Clutter will learn from this and do better next time. 

    How to Turn Clutter on or off

    Clutter is on by default.  If you like it, you don’t have to do anything. 
    To access the option to turn it off follow the instructions below:

    1.  Sign in to Outlook Web App

    2.  On the top right corner of the page, go to  Settings> Mail> Automatic processing> Clutter.


    4.  Uncheck the box that says Separate items identified as Clutter, then Save  

    NOTE: The Clutter folder remains in Outlook after you turn off the Clutter feature.

    Help Clutter learn your preferences faster

    It might take Clutter a while to fully adapt to your preferences as it records your choices and uses that information to identify similar messages in the future. But you can help Clutter learn your choices faster by doing the following:

    • If you see a message that was sent to Clutter by mistake, move it from the Clutter folder to your Inbox.

    • If you see a low priority email in your Inbox, move it to the Clutter folder.

    How Clutter filters message

    Clutter and junk email are both filtered before they reach your Inbox. Messages identified as possible junk email are automatically moved to the Junk Email folder, and any potentially dangerous content, for example links or attached programs, are disabled.

    Next, Clutter analyzes the remaining messages and filters the types of messages that you usually ignore or don't respond to, based on your past behavior.

    Messages from certain people will never be identified as clutter:

    • You

    • Anyone in your management chain, if you're an Office 365 Business user.

    • Your direct reports, if you're an Office 365 Business user.

    Clutter looks at various aspects of messages to understand what you don’t typically read, for example:

    • The sender

    • Whether you’ve participated in the conversation

    • Whether you’re the only recipient

    • The importance

    As your reading habits change, Clutter learns and adapts.