Computer Center Technology HelpDesk
Student/Parent Help
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If you are a student (or parent) having a technical issue during distance learning, here are your options for help:
- If you need help with your Google ID username/password or you need your password reset:
- Students in Grades PK-6: Please contact your/their teacher or your/their school's main office. They will be able to tell you your password.
- Students in Grades 7-12:
- If a student does not know their password they should fill out this form: http://www.mccsd.net/studentpasswordreset
- New students and students that know their password and want to change it can do it online at: http://www.mccsd.net/passwordreset
- Click the following link: Middle Country Self-Service Password Reset Portal , to access the Middle Country Self-Service Password Reset Portal choose ‘Change Password’ option on the screen
For Students using a District Issued Chromebook, once you login back into your Chromebook with your new password, you will get the follow message:
- “To unlock and restore your local data, please enter your old Chromebook password.”
- To bypass this Click on “Forgot your old password?”
- The next screen will say “You may proceed, but only your synced data and setting will be restored. All local data will be lost”
- Click on “Proceed anyway”
- Click on “Proceed anyway”
- “To unlock and restore your local data, please enter your old Chromebook password.”
- Click the following link: Middle Country Self-Service Password Reset Portal , to access the Middle Country Self-Service Password Reset Portal choose ‘Change Password’ option on the screen
- If you have a student 1:1 Chromebook and you are having an issue with the hardware please fill out this form:
http://www.mccsd.net/studentchromebookhelp - If you are a family in need of either a loaner device or help with internet access, please email the principal of the school building that your child attends. We are trying to help families achieve a 1:2 ratio of devices - one device for every two children.
- If you are a Virtual Student/Parent with a technology issue not covered by the choices above, please contact your/their teacher first and if you still need assistance fill out this form:
https://www.mccsd.net/vepstudenttechhelp
- If you need help with your Google ID username/password or you need your password reset: