Technology & Information Systems
How to Get Help/Info with Technology Issues
- Application Access & Problem Reporting Procedures
- WiFi for Personal Devices and Guests
- Home Internet Access and Mobile Hotspots
- Phone System Information
- Security Camera, Access Management, Badges, and Building Access
Application Access & Problem Reporting Procedures
Administrative Application Issues:
- Frontline Applications:
Access to Frontline applications is handled by the Personnel x8030- 504 (formerly 504 Direct): Contact Special Education x8860
- Absence Management (formerly Aesop): Contact Personnel x8030
- IEP (formerly IEP Direct): Contact Special Education x8860
- Medicaid: Contact Special Education x8860
- Professional Growth (formerly MyLearningPlan): Contact Personnel x8030
- RTI (formerly RTIm Direct)Contact Special Education x8860
- nVision (District Financial Software): Please fill out an Incident IQ HelpDesk Ticket.
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PowerSchool:
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New employee access: Personnel will notify Data Services and an account will automatically be created for you. Login information will be sent to you via email.
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Existing accounts: Please fill out an Incident IQ HelpDesk Ticket.
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- School Dude/Trip Direct: Contact Business Office x8020
Instructional Application Issues:
- Castle Learning:
- Contact Nick Cangero at x8023
- Clever:
- Please fill out an Incident IQ HelpDesk Ticket
- enVision (Math Instructional Resource):
- If you are having a problem accessing enVision, please contact Brooke Licker at x8818.
- If you have a question regarding content, please contact Ryan Milano at x8379.
- OPALS Library System:
- Contact Rachel Ndembera at x8368
- RAZ Kids:
- If you are having a problem accessing Raz Kids, please contact Brooke Licker at x8818.
- If you have a question regarding content, please contact Kyrie Siegel at x8362.
- Turn It In
- Contact Nick Cangero at x8023
WiFi for Personal Devices and Guests
The District is currently providing access to the WiFi infrastructure for staff members.
The links below provide guidance for connecting your personal device to the District WiFi Network.
The most important step in the process for all devices is inputting your network ID in the proper format. When prompted to sign into the system, use your District network/email ID in the following format:
mccsd\first initial+Last Name
For example if your name is John Smith you would use:
Username: mccsd\jsmith
Password: YourEmailPassword
*Also note that the slash between mccsd and your username is a backslash, not a forward slash. On most mobile devices, you can access the backslash through one of the alternate keyboards, or by holding down on the forward slash and selecting the backslash.
**As a reminder, if you have connected your personal device (cell phone) to MCCSD-Personal Wi-Fi, you will need to re-establish the connection using your new password. To do this, go to the Wi-Fi settings on your device, "Forget" the connection to MCCSD-Personal , and then re-connect using your new password. Failure to do this will result in your device continually trying to connect to
Wi-Fi, resulting in your account getting locked out.
Wi-Fi, resulting in your account getting locked out.
Related Links for Personal Devices
Android WiFi Setup Instructions
Remove Previous Settings
(This is only necessary if you were connect to MCCSD-Personal proir to 3/15/17)
- Goto wifi Setting
- Press and hold MCCSD-Personal
- Choose Forget
Setup Instructions
- Goto WiFI settings
- Select MCCSD-Personal, then the following settings:
- EAP Method - PEAP
- CA Certificate - Do not validate
- Identity - MCCSD\username
(Your username is your District network/email ID which is normally your first initial+Last Name)
Please make sure you are using the backslash \ if you use the forward slash it will not work correctly.On most mobile devices, you can access the back slash through one of the alternate keyboards. - Password - password
(Your network/email password) - Connect
iOS WiFi Setup Instructions
Remove Previous Settings
(This is only necessary if you were connect to MCCSD-Personal proir to 3/15/17)
- Open Settings>WiFi> MCCSD-Personal> Disconnect
- MCCSD-Personal will now be listed under 'Choose a Network'
- Choose MCCSD-Personal and then choose 'Forget'
- Open Settings>General>Profiles> Delete all MCCSD Related Profiles
Setup Instructions
- Open Settings>WiFi
- Under 'Choose a Network'
- Choose MCCSD-Personal
- 'Enter Password' Screen will pop-up
- Login using your District network ID/email ID prefaced with mccsd\, and your network/email password.
(Your username is your District network/email ID which is normally your first initial+Last Name).
*Please make sure you are using the backslash \ if you use the forward slash it will not work correctly. To access the back slash, hold down forward slash key, the option for the backslash will then pop-up so you can select it.- For example if your name is John Smith you would use:
Username: mccsd\jsmith
Password: YourEmailPassword
- For example if your name is John Smith you would use:
- Login using your District network ID/email ID prefaced with mccsd\, and your network/email password.
- Choose Join
- 'Certificate' Screen will pop-up
- Choose Trust
- You should now be connected to MCCSD-Personal
Windows 10 WiFi Setup Instructions
Delete any previously setup MCCSD wireless network profile in Windows 10:
- Click the Network icon on the lower right corner of your screen.
- Click Network settings.
- Click Manage Wi-Fi settings.
- Under Manage known networks, click the network you want to delete.
- Click Forget. The wireless network profile is now deleted.
Window 10 WiFi Setup Instructions
- Click the Network icon on the lower right corner of your screen.
- Choose MCCSD-Personal
- Check box to Connect automatically, then click Connect
- Login using your District network/email ID prefaced with mccsd\,and your network/email password.
- Your username is your District network/email ID, which is normally your first initial+Last Name. Please make sure you are using the backslash \ if you use the forward slash it will not work correctly. The backslash is generally on the key above the Enter key. It is not the slash on the question mark key.
- For example if your name is John Smith you would use:
Username: mccsd\jsmith
Password: YourEmailPassword - Click OK
Home Internet Access and Mobile Hotspots
As of October 17, 2022, the Middle Country Central School district will no longer be providing cellular mobile hotspots for district families. Previously distributed mobile hotspots provided by the district will no longer function as of this date. The federal government shifted funding from schools to the FCC for providing families in need with internet access.
Below are links to the FCC program and others:
FCC Affordable Connectivity Program
The Affordable Connectivity Program is an FCC benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare and more.
The benefit provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price.
The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household
MCPL Library of Things, Game Collection, Cake Pans, and Creativity Kits
The MCPL makes mobile hotspots available for residents to sign out.
Altice (also known as Optimum) Advantage
Altice offers Altice Advantage, a plan that starts at $14.99/month. To qualify, you must be:
- eligible for--or participate in--the National School Lunch Program (NSLP); or
- a New York City resident who attends a New York City public school; or
- eligible for--or receive--Supplemental Security Income (SSI) and 65 years of age or older; or
- a veteran and receive state or federal public assistance.
Phone System Information
- Use “ 5 + 1 + area code ” to dial an outside number, even local 631 numbers. The 631 area code is now necessary, just like the recent changes to home and mobile phones, due to additional area code(s) being added in our county.
- To check your voicemail from a phone that's not your own, either dial 8888 internally or 631-285-8888 from the outside, and choose option 1.
- Model 20 (Black/Classroom) Phone User Manual - Includes Quick Guide - Web Version
- Voicemail Instructions for Office Phones
- Model 300 (Blue) Phone Features Cheat Sheet
- Model 300 (Blue) Phone User Manual PDF
- Model 300 (Blue) Phone User Manual - Web Version
- YouTube Overview of Model 300 (Blue) Phone
- 00:00 - Intro
- 00:14 - Customizable colors
- 00:25 - Speakerphone details
- 00:38 - Key layout
- 02:26 - Auto-answer/mute key
- 02:58 - Optional QWERTY keyboard
- 03:04 - Dial by Name
- 03:23 - Program a key with speed dial
- 04:35 - Info key
- 05:14 - Delete a key
- 05:33 - Place a call
- 05:43 - (Internal Call)
- 06:08 - (External Call) - “ 5 + 1 + area code ” to dial an outside number, even local 631 numbers
- 06:34 - Place a call on hold
- 07:05 - Place a second call with one call on hold
- 07:49 - Toggle between two active calls
- 08:36 - Transfer a call
- 08:36 - (Supervised Transfer)
- 09:39 - (Blind Transfer)
- 10:19 - Conference
- 11:23 - Forward a phone (external)
- 12:00 - Cancel Forward a phone
- 12:13 - Forward a phone (internal)
- 13:13 - Manage messages
- 13:29 - Call history
- 14:03 - Voicemail messages
- 14:37 - Adjust ringer type
- 15:37 - Adjust ringer volume
- 16:06 - Adjust screen brightness
- 16:20 - Initialize mailbox
Bluetooth Headsets
Contact technology if you would like to have a bluetooth module installed in your desk phone. With the modules installed, most--if not all--bluetooth headsets will be able to pair with office phones. Note, some headsets will come with a USB module to work with the headset. These will work, as well, so long as they are USB-C or you have an adapter.
USB-C Headsets
Although most USB-C headsets will work with our office phones, the following are "officially" tested to work with our Alcatel-Lucent phones:
Security Camera, Access Management, Badges, and Building Access
Security Badges and Building Access:
- Please complete the form below for new employee or replacement ID badge requests.
- For additional building access: contact your Principal. They will contact the business department if approved.
For all other issues, please fill out an Incident IQ HelpDesk Ticket.
Technology Helpdesk
Middle Country utilizes Incident IQ HelpDesk as its ticketing system for technology problems.
Staff and students can submit their own technology tickets and are able to check their progress from creation to close.
Click the logo below to access the incident IQ HelpDesk ticketing system:
For instructions on how to submit a ticket click on the instruction link below:
Incident IQ HelpDesk Instructions
***If you are unable to login to your District email or Google account, you must have someone from your building's main office submit a ticket on your behalf. Please do not email people you may know in the technology department asking for help using your private email address. We do not have any way to prove who you say you are.