Computer Center Technology HelpDesk

Student/Parent Help

  • If you are a student (or parent) having a technical issue during distance learning, here are your options for help:

    • If you need help with your Google ID username/password or you need your password reset:
      • Students in Grades PK-6: Please contact your/their teacher or your/their school's main office.  They will be able to tell you your password.
      • Students in Grades 7-12:
        • If a student does not know their password they should fill out this form:
        • New students and students that know their password and want to change it can do it online at:
          • Click the following link: Middle Country Self-Service Password Reset Portal  , to access the Middle Country Self-Service Password Reset Portal choose ‘Change Password’ option on the screen

            For Students using a District Issued Chromebook, once you login back into your Chromebook with your new password, you will get the follow message:

            • “To unlock and restore your local data, please enter your old Chromebook password.”
              • To bypass this Click on “Forgot your old password?
            • The next screen will say “You may proceed, but only your synced data and setting will be restored. All local data will be lost”
              • Click on “Proceed anyway

    • If you have a student 1:1 Chromebook and you are having an issue with the hardware:

    • If you are a family in need of either a loaner device or help with internet access, please email the principal of the school building that your child attends.  We are trying to help families achieve a 1:2 ratio of devices - one device for every two children.

    • If your technology issue is something not covered by the choices above and it is a technology issue:
      Send an email to
      • Students - please send this email from your address
      • Please make the subject of the email a brief description of what problem you are having
      • In the body of the email, please include any relevant information, including a contact phone number should we need to call you.

Staff Help