Computer Center Technology HelpDesk

Student/Parent Help

  • If you are a student (or parent) having a technical issue during distance learning, here are your options for help:

    • If you need help with your Google ID username/password or you need your password reset:
      • Students in Grades PK-6: Please contact your/their teacher or your/their school's main office.  They will be able to tell you your password.
      • Students in Grades 7-12:
        • If a student does not know their password they should fill out this form: http://www.mccsd.net/studentpasswordreset
        • New students and students that know their password and want to change it can do it online at: http://www.mccsd.net/passwordreset
          • Click the following link: Middle Country Self-Service Password Reset Portal  , to access the Middle Country Self-Service Password Reset Portal choose ‘Change Password’ option on the screen

            For Students using a District Issued Chromebook, once you login back into your Chromebook with your new password, you will get the follow message:

            • “To unlock and restore your local data, please enter your old Chromebook password.”
              • To bypass this Click on “Forgot your old password?”
            • The next screen will say “You may proceed, but only your synced data and setting will be restored. All local data will be lost”
              • Click on “Proceed anyway”

    • If you have a student 1:1 Chromebook and you are having an issue with the hardware please fill out this form:
      http://www.mccsd.net/studentchromebookhelp

    • If you are a family in need of either a loaner device or help with internet access, please email the principal of the school building that your child attends.  We are trying to help families achieve a 1:2 ratio of devices - one device for every two children.

    • If you are a Virtual Student/Parent with a technology issue not covered by the choices above, please contact your/their teacher first and if you still need assistance fill out this form:
      https://www.mccsd.net/vepstudenttechhelp

Staff Help